Shipping, Return & Exchange policy
Thank you for choosing to shop with us! We strive to provide a seamless shopping experience. Please review our shipping policy below:
Processing Time
Orders are typically processed within 1-5 business days after the order is placed.
Shipping Time
Shipping generally takes between 7-15 business days, depending on your location.
Shipping Method
Our orders are shipped via small package direct shipping, which is typically carried out through air freight.
Shipping Charges
Orders under $50 will incur a shipping fee of $4.99.
Orders of $50 or more will qualify for free shipping.
Note
Please ensure your shipping address is correct before completing your order.
Any additional customs or import duties, if applicable, are the responsibility of the customer.
If you have any questions or need assistance, feel free to contact us. We're here to help!
CICI & SISI Refund Policy
At CICI & SISI, we strive to ensure that you are completely satisfied with every purchase. While we hope you love our nail art products, we understand that returns or refunds may occasionally be necessary. Please carefully review our refund policy to understand your rights and the procedures to follow.
Refund Eligibility
- Refunds are available for products that are damaged, defective, or significantly different from the descriptions on our website.
- Refunds are not provided for changes of mind or personal preferences.
Return Period
- You must initiate a return request within 7 days of receiving your order.
- Any requests received after this timeframe will not be accepted.
Return Process
To initiate a return, please contact our customer support team at support@cicisisi.com with the following details:
- Order number
- Reason for the return
- Supporting evidence (e.g. photos of damaged or defective products)
Our customer support team will guide you through the return process and provide the necessary instructions and return shipping address.
Condition of Returned Products
- Returned products must be in their original packaging, unused, and in the same condition as received.
- Please ensure that all accessories and promotional items included with the product are also returned.
Refund Options
- Once we receive the returned product and verify its condition, we will process the refund.
- Refunds will be issued via the original payment method used at the time of purchase.
Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g. incorrect item sent or damage during transit).
Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
Customer Support
If you have any questions or concerns about our refund policy, please contact our customer support team at support@cicisisi.com. We are here to assist you and provide further guidance.
Purchases from Authorized Retailers
This refund policy applies only to items purchased directly from CICI & SISI. If you purchased our products through an authorized retailer, please refer to their respective refund policies.
Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be published on our website.
Thank you for choosing CICI & SISI and for your understanding and cooperation regarding our refund policy. Our team is dedicated to ensuring your satisfaction and providing you with a positive shopping experience.
Sincerely,
The CICI & SISI Team